Our products are sent in eco-friendly packaging. We actively encourage all of our customers to reuse, repurpose or recycle.

Our custom orders are non-refundable. If you have any issues with your order, please feel free to contact us at hello@wearesustinere.com and our team will be able to assist you! 

This policy doesn’t apply to any items which have been personalized or modified to your specification, such as products printed with custom logos or graphics which are non-standard within our range, as these items are exempt from the right to cancel.

You can cancel your contract at any time up to 7 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone at any time.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

 If you cancel, you must return the unused goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

You may properly examine the goods for 14 days; however, returned goods must be in an unused and re-saleable condition.