Returns and refunds.

If something is wrong.

Tell us within 48 hours of delivery at marketplace@legacy-events.com, with your order number and a photo if it helps. If what arrived is faulty, damaged or not what the listing described, we will replace it or refund you, and we will arrange any return at our cost.

If you have changed your mind.

Unused items that are not personalised can usually be returned if the supplier's policy allows it. Ask us first and we will tell you how. You pay the cost of sending them back. Printed, branded or made-to-order items cannot be returned unless they are faulty.

Services and venues.

If a service or venue was not what was agreed, tell us within 48 hours. In most cases we can offer you an alternative or a refund.

Refunds.

Refunds go back to the card you paid with. Allow 3 to 4 working days for the money to reach your account after we issue it.

These sit alongside our customer terms. If you are buying as a consumer, none of this affects your legal rights. Last updated 3rd November 2026.